Please ensure your CV reflects this description.

Job Description

DIRECTORATE:	                 Chief Executive

DEPARTMENT:                       Partnership Services / Housing and Community
	      Regeneration

POST:                                      Housing Group Support Officer

GRADE OF POST:	                 Grade 4

RESPONSIBLE TO:                Senior Housing Solutions Advisor or Senior 
				      Rehousing Officer  


JOB PURPOSE:

Provide day to day administration and clerical support to Housing Teams. This includes ensuring the proper execution of duties in connection with overall administration, including but not exclusively financial data entry, correspondence, record keeping, dealing with telephone enquiries and giving related advice and other similar office based activities.


PRINCIPAL RESPONSIBILITIES AND ACTIVITIES:

•	Provide areas of administration across the range of Housing and Community Regeneration functions, providing general administrative support to managers and teams.

•	Assist in the review of administrative processes and procedures to ensure that they are customer focussed and efficient, to improve service delivery.

•	Liaise with partner organisations such as Registered Social Landlords, Support Providers, Police, and Probation for the purpose of verifying and maintaining service user records and information on various databases; and making arrangements for placements to appropriate interim accommodation for service users. 

•	Liaise with internal partners within the Council such as Building Maintenance for the purpose of maintaining the Council’s homelessness unit, Sundry Debtors and Benefits for the purpose of maintaining service user records and information on various databases.

•	Provide administration of meetings by co-ordinating calendars, circulating documentation and taking and distributing meeting notes.

•	To provide COA reports, budget monitoring and reconciliation for internal audit purposes, and to provide general information from computerised systems as required.

•	To maintain and update computerised systems and electronic filing systems, and carry out data validation of these systems to ensure correct usage and accuracy.

•	Undertake specific activities under the direction and supervision of the relevant manager, and to carry out any other duties in accordance with the requirements of the section/directorate.

•	Provide additional service support during the absence of the Housing Solutions Support Officer.


GENERAL DUTIES

Health and Safety
To fulfil the general and specific roles and responsibilities detailed in the Health and Safety Policy

Equal Opportunities
To ensure that all activities are operated in accordance with Equal Opportunities legislation and best practice.

Safeguarding
Protecting children, young people or adults at risk is a core responsibility of all employees. Any concerns should be reported to the Adult Safeguarding Team or Children’s IAA Service within MASH.

Review and Right to Vary
This Job Description is as currently applies and will be reviewed regularly. You may be required to undertake other tasks that can be reasonably assigned to you, including development activities, which are within your capability and grade.



 
Person Specification 
Housing Group Support Officer
The following attributes represent the range of skills, abilities and experiences etc. relevant to this position. Applicants are expected to meet the attributes that have been identified as essential (Yes)
Attributes	Requirements
	Essential
	Method of Evaluation/ Testing

Qualifications, Education & Training	•	Educated to QCF (NVQ) Level 3 and/or an ability to demonstrate competence through experience.
	Yes
	Production of original Qualification Certificates and application form.
Knowledge & Experience
	•	Awareness of housing issues.
	
	Interview, application form, references and selection process. 

	•	Experience of working within an administrative and clerical environment.
	Yes	
	•	Experience of working with IT packages and financial systems, in particular of using Microsoft Office products Word and Excel.
	Yes	
	•	Understanding of Council administrative and financial systems.		
Skills and Personal Attributes	•	Commitment to team and partnership working with a range of other professionals and agencies.
	Yes	Application form, interview and selection process.
	•	Good written, numerical and verbal communication skills.	Yes	
	•	Able to work effectively with instruction and administer requests meeting deadlines, targets, and work on own initiative within changing circumstances and conflicting priorities. 
	Yes	
	•	Excellent organisational and IT skills.
	Yes	
	•	Good attention to detail and ability to work logically and methodically.
		
	•	Able to work effectively and flexibly across the Service when the need arises.
	Yes

Anyone whose CV reflects the experience outlined in the above vacancy

and is available should contact this office as soon as possible quoting the above reference number.

Any queries? Call RSD on 01792 585859 or 01270 215910

or email:- recruitment@rsd.uk.com

For more vacancies see www.rsd.uk.com