Role Overview
As a Customer Service Representative, you will be the day-to-day operational interface between our customers and the internal
organization. This role focuses on managing customer enquiries, supporting order processes, and resolving complaints, ultimately
driving customer satisfaction.
Key Responsibilities
? Customer Relationship Management: Build and maintain relationships with Account Managers and customers, offering support on orders, changes, complaints, and reporting.
? Enquiry & Complaint Handling: Respond to customer enquiries promptly, ensuring timely and satisfactory resolutions.
? Order Fulfi llment: Collaborate with Supply Chain to manage order processing, prioritization, and delivery according to service level requirements.
? Service Reporting: Generate reports to support internal reviews and customer evaluations, offering insights and potential improvements.
Essential Requirements
? Experience: Proven experience in customer-facing roles, including order management, complaint resolution, and enquiry handling.
? Technical Skills: Familiarity with SAP (training provided) and Excel for data management is preferred.
? Communication: Excellent verbal and written communication skills with the ability to work effectively across all levels.
Desirable Skills
? SAP knowledge or similar order management software experience.
? Profi ciency in Excel for reporting and data insights.
Benefits
? Competitive salary with paid holidays
? Comprehensive CV advice and career support
? Exclusive online discounts on dining, shopping, and more
? Referral bonus of £300 for each successful candidate you refer
? Potential for career advancement and permanent roles
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